{"id":24824,"date":"2025-11-17T01:18:48","date_gmt":"2025-11-17T01:18:48","guid":{"rendered":"https:\/\/pomirishi.rs\/faq\/"},"modified":"2026-02-23T18:45:59","modified_gmt":"2026-02-23T18:45:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/staging.pomirishi.rs\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

Frequently Asked Questions<\/h1>\n

Delivery<\/h2>\n
\n\n\t\t\t\t\t 01 How long do I wait for the shipment?
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\n\t\t\t\t\t\t<\/summary>\n

We send the package by Bex courier service, and the delivery time is 1 to 2 working days. For Belgrade, delivery often arrives within 24 hours. <\/p>\n<\/details>\n

\n\n\t\t\t\t\t 02 What are the delivery costs?
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\n\t\t\t\t\t\t<\/summary>\n

The price of delivery is 400 RSD, and for orders over 5,000 RSD, delivery is free.<\/p>\n<\/details>\n

\n\n\t\t\t\t\t 03 Do you deliver outside Serbia?
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\n\t\t\t\t\t\t<\/summary>\n

Currently, we deliver only within Serbia, but we are working to enable international shipping soon.<\/p>\n<\/details>\n

We send the package by Bex courier service, and the delivery time is 1 to 2 working days. For Belgrade, delivery often arrives within 24 hours. <\/p>\n

The price of delivery is 400 RSD, and for orders over 5,000 RSD, delivery is free.<\/p>\n

Currently, we deliver only within Serbia, but we are working to enable international shipping soon.<\/p>\n

Payment<\/h2>\n
\n\n\t\t\t\t\t 04 What are the payment options?
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\n\t\t\t\t\t\t<\/summary>\n

\t\t\t\t\t\t\t\t\tPayment is made by cash on delivery, in cash upon receiving the package, or by card.
\n\t\t\t\t\t<\/details>\n

\t\tPayment is made by cash on delivery, in cash upon receiving the package, or by card.\t\t<\/p>\n

Exchanges and Returns<\/h2>\n
\n\n\t\t\t\t\t 05 Is it possible to exchange a purchased product?
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Of course. If it turns out that the ordered goods do not fit, fill out the contact form indicating that it is a replacement product. <\/p>\n

If the goods are damaged, we cover the shipping costs. In case of exchange due to size or model, the customer pays the shipping costs.<\/p>\n<\/details>\n

\n\n\t\t\t\t\t 06 Is it possible to return an item?
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Yes, you can return the product within 14 days of receiving the package, provided it has not been worn and is in its original packaging.<\/p>\n

After receiving the goods, we refund the money within 3\u20135 working days.<\/p>\n<\/details>\n

\n\n\t\t\t\t\t 07 Can I return underwear?
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For hygienic reasons, it is not possible to return or exchange worn underwear. If it is a manufacturing defect \u2013 of course, we resolve it in your favor. <\/p>\n<\/details>\n

Of course. If it turns out that the ordered goods do not fit, fill out the contact form indicating that it is a replacement product. <\/p>\n

If the goods are damaged, we cover the shipping costs. In case of exchange due to size or model, the customer pays the shipping costs.<\/p>\n

Yes, you can return the product within 14 days of receiving the package, provided it has not been worn and is in its original packaging.<\/p>\n

After receiving the goods, we refund the money within 3\u20135 working days.<\/p>\n

For hygienic reasons, it is not possible to return or exchange worn underwear. If it is a manufacturing defect \u2013 of course, we resolve it in your favor. <\/p>\n

Sizes and Models<\/h2>\n
\n\n\t\t\t\t\t 08 How do I choose the size?
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\n\t\t\t\t\t\t<\/summary>\n

The size chart varies for certain products.
Click on \u201cSIZE CHART\u201d on the product page to find all the necessary measurements.<\/p>\n

If you need additional assistance, write to us via the contact form, social networks, or at kontakt@pomirishi.rs<\/a> \u2013 we\u2019ll be happy to help.<\/p>\n<\/details>\n

The size chart varies for certain products.
Click on \u201cSIZE CHART\u201d on the product page to find all the necessary measurements.<\/p>\n

If you need additional assistance, write to us via the contact form, social networks, or at kontakt@pomirishi.rs<\/a> \u2013 we\u2019ll be happy to help.<\/p>\n

Order Cancellation
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\n\n\t\t\t\t\t 09 How do I cancel an order?
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\n\t\t\t\t\t\t<\/summary>\n

You can cancel the order if it has not yet been shipped.
You can check the order status in your account, under the \u201cOrders\u201d option.<\/p>\n

If it says \u201cProcessing,\u201d click \u201cCancel.\u201d<\/p>\n

If it says \u201cPending,\u201d the shipment has already been sent and cancellation is no longer possible.<\/p>\n<\/details>\n

You can cancel the order if it has not yet been shipped.
You can check the order status in your account, under the \u201cOrders\u201d option.<\/p>\n

If it says \u201cProcessing,\u201d click \u201cCancel.\u201d<\/p>\n

If it says \u201cPending,\u201d the shipment has already been sent and cancellation is no longer possible.<\/p>\n

About the Products<\/h2>\n
\n\n\t\t\t\t\t 10 What are Pomirishi products made of?
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Our products are made of bamboo, cotton, and a small amount of elastane \u2013 a combination that provides natural softness, breathability, and long-lasting comfort.<\/p>\n<\/details>\n

\n\n\t\t\t\t\t 11 Are Pomirishi products eco-friendly?
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Yes. Bamboo is a natural, sustainable, and eco-friendly material that grows without pesticides or chemicals, and the production process is local and free from mass industry. <\/p>\n<\/details>\n

\n\n\t\t\t\t\t 12 How should bamboo fabric be washed properly?
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We recommend washing at temperatures up to 40\u00b0C, without bleach or tumble drying. Dry the fabric naturally and avoid high heat \u2013 this way it retains softness and shape. <\/p>\n<\/details>\n

Our products are made of bamboo, cotton, and a small amount of elastane \u2013 a combination that provides natural softness, breathability, and long-lasting comfort.<\/p>\n

Yes. Bamboo is a natural, sustainable, and eco-friendly material that grows without pesticides or chemicals, and the production process is local and free from mass industry. <\/p>\n

We recommend washing at temperatures up to 40\u00b0C, without bleach or tumble drying. Dry the fabric naturally and avoid high heat \u2013 this way it retains softness and shape. <\/p>\n

Promotions and Discounts<\/h2>\n
\n\n\t\t\t\t\t 13 How do I use a promo code?
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Enter the promo code in the \u201cEnter discount code\u201d field on the cart page. The discount will be applied automatically. <\/p>\n<\/details>\n

\n\n\t\t\t\t\t 14 Can I combine multiple discounts?
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Most promotions cannot be combined, unless specifically stated (e.g., special campaigns for loyal customers).<\/p>\n<\/details>\n

Enter the promo code in the \u201cEnter discount code\u201d field on the cart page. The discount will be applied automatically. <\/p>\n

Most promotions cannot be combined, unless specifically stated (e.g., special campaigns for loyal customers).<\/p>\n

Brand and Community<\/h2>\n
\n\n\t\t\t\t\t 15 Where are Pomirishi products made?
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We produce everything in Serbia, in small batches, with care and respect for the material and the people who make it.<\/p>\n<\/details>\n

\n\n\t\t\t\t\t 16 Do you have a physical store?
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Yes. Our Pomirishi Shop<\/a> is located in Belgrade, at Gvozdi\u0107evoj 29.<\/a> There you can view, try, and purchase our products. <\/p>\n<\/details>\n

\n\n\t\t\t\t\t 17 When can I contact you?
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Anytime! \ud83d\ude0a Write to us via the contact form, social networks, or at kontakt@pomirishi.rs<\/a> We respond within 24 hours on working days <\/p>\n<\/details>\n

We produce everything in Serbia, in small batches, with care and respect for the material and the people who make it.<\/p>\n

Yes. Our Pomirishi Shop<\/a> is located in Belgrade, at Gvozdi\u0107evoj 29.<\/a> There you can view, try, and purchase our products. <\/p>\n

Anytime! \ud83d\ude0a Write to us via the contact form, social networks, or at kontakt@pomirishi.rs<\/a> We respond within 24 hours on working days <\/p>\n

Loyalty program<\/h2>\n
\n\n\t\t\t\t\t 18 Where can I find all the details about your loyalty program?
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All information about our loyalty program \u2014 how it works, benefits, point collection, member perks, and exclusive promotions \u2014 can be found on a dedicated page<\/a> for the program.<\/p>\n

\ud83d\udc49 By clicking on this link, you will learn everything: Loyalty Program<\/a><\/p>\n<\/details>\n

All information about our loyalty program \u2014 how it works, benefits, point collection, member perks, and exclusive promotions \u2014 can be found on a dedicated page<\/a> for the program.<\/p>\n

\ud83d\udc49 By clicking on this link, you will learn everything: Loyalty Program<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Delivery 01 How long do I wait for the shipment? We send the package by Bex courier service, and the delivery time is 1 to 2 working days. For Belgrade, delivery often arrives within 24 hours. 02 What are the delivery costs? The price of delivery is 400 RSD, and for orders […]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-24824","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/staging.pomirishi.rs\/en\/wp-json\/wp\/v2\/pages\/24824","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.pomirishi.rs\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.pomirishi.rs\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.pomirishi.rs\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.pomirishi.rs\/en\/wp-json\/wp\/v2\/comments?post=24824"}],"version-history":[{"count":0,"href":"https:\/\/staging.pomirishi.rs\/en\/wp-json\/wp\/v2\/pages\/24824\/revisions"}],"wp:attachment":[{"href":"https:\/\/staging.pomirishi.rs\/en\/wp-json\/wp\/v2\/media?parent=24824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}